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Education Training and Development Practices Training

  • FacilitatorTraining: Develop top notch Facilitators with this Train the Trainer Course!

You cannot believe the difference between learning from a skilled facilitator versus learning from a traditional "trainer/presenter".

Here are just some of the key tools we enable facilitators to master in our 3-day life changing facilitator-training workshops:

  • Building rapport, establishing credibility and winning buy in
  • Using a special key to foster openness among people
  • Mastering the little known art of using questions for maximum participation, thinking, learning and discovery
  • Using structures which orientate people so they know at all times where they are, where they are heading and where they have been
  • Merging a learning environment and the actual work situation seamlessly
  • Presenting seemingly dull information in an interesting and unforgettable way
  • Building and maintaining participant self esteem
  • Subtle signs to look for and how to respond to them when working with individuals and groups
  • Dealing with disagreements, disruption, chaos, objections and demanding individuals
  • Summarizing to ensure a learning interaction remains indelibly imprinted

 

  •  Assessor Training

 Assessor Course Outcomes

  • Demonstrate an understanding of outcomes-based assessment
  • Plan and prepare for assessment
  • Prepare candidates for assessment
  • Conduct assessment and document evidence
  • Evaluate evidence and make assessment judgments
  • Provide feedback to relevant parties.
  • Review assessment
  • Learners are prepared thoroughly to be competent in all Embedded Knowledge and Critical Cross Field Outcomes
  • Moderator Training

Course Objectives

  • Understanding how moderation works in  an outcomes-based assessment system
  • Planning  and preparing  documents and tools to help you moderate assessments
  • Conducting  the moderation of an assessment
  • Advising and supporting  assessors
  • Recording and administrating  moderations
  • Reviewing  moderation systems and processes

We provide accredited courses according to the applicable Unit Standards.

Management and Business Training

Project Management
This four day course prepares attendees for the Project Management Professional examination but also serves to provide a working knowledge for those needing Project Management skills in their work environment.


The main knowledge areas of the PMBOK (Project Management Brain of knowledge) is covered and applied to practical examples.
You will acquire the following critical knowledge and skills:

  • Integrate all management functions
  • Create work breakdown structure
  • Create project schedules
  • Communicate for  success
  • Motivate the project team
  • Risk Reduction

Facilities Management
The effective management of facilities is very important to the profitable running of a business.
During this four day course you will acquire the knowledge of effectively managing assets.
You will learn about the following:

  • Safety and health
  • Outsourcing
  • Layout for productivity
  • Handling threats

Superior Customer Care: The mindset of a winner
Whatever type of business you are operating; a Guesthouse, Five Star Hotel, Government Department, Retail etc. Everybody deals with customer/client care which is vital.
During this 1 day course participants acquire the following skills and knowledge:

  • Understanding the importance of Superior Customer Care
  • How to ensure that your customer/client feels special
  • Handling of different and difficult customers
  • Problem Solving
  • Effective communication skills
  • Making good impressions

    Participants will leave with a new positive mindset and be part of a winning team

Get that Job!
This practical one day workshop is aimed at job seekrs that would like to enhance their chance of being appointed.

You will aquire the skills to:

  • Write a winning application letter
  • Compile a tailormade CV
  • Handle the interview confidently
  • Communicate effectively
  • Make good impressions

Negotiation Skills
Negotiation is a part of life. Being able to do so effectively is vital!
Whether you need to negotiate high volume deals or day-to-day situations, this 2 day course workshop will provide you with the required skills.


You will learn the following:

  • How to use conditional statements
  • Recognize plots
  • Bargain win-win outcomes

How to Design and Run Effective e-Mail Campaigns
During this hands on 2 day workshop you will learn how to write effective mails and  use the neccesary software to share your message and boost sales. 

Time management
This very practical one day workshop will enable you to make effective use of your valuable time.
You will learn the following:

  • Learn to say no…
  • Learn to complete large tasks in time
  • Learn to handle every day time – consuming activities
  • Learn when and how to delegate
  • Learn to “swallow the frog”
  • Learn how to use/waste time
  • Learn practical ways to better Time Management


Stress Management
The inability to handle stress effectively can cost your life. Spend one day in this life saving workshop and make a difference for the rest of your life.You will learn the following:

  • How to use stress to your advantage
  • How to identify the sources of stress in your life
  • How to relax

 

Computer Training

Microsoft Office (2003/2007)

MS Office is presented as a complete package over five days, either on an
introductory or advanced level. Word, Excel, Access, PowerPoint and
Internet & e-mail is covered. These are hands-on practical courses with the
emphasis on gaining the required skills.

MS Office: Introductory

This course equips attendees to use basic functions effectively and in an integrated
manner. All file, editing and printing functions are explained and practised.

MS Office: Advanced

Advanced features including macros, creating ToCs, styles, pivot tables, advanced
reporting with calculations and charting are covered.

Separate Packages

Word, Excel, Access, PowerPoint and Internet can also be presented as individual
packages, should the need be more specific. These courses are presented on both
introductory and advanced levels over a period of one day each.

MS Project 2007

Project Management software programme presented over three days.  Learn the important aspects of PM and how touse this software package to assist you.

CorelDraw (v11/12)

This graphical package is presented over two days. Text and graphical functions are
covered in detail  enabling participants to use CorelDraw for the creation of posters,
brochures, newsletters and general page lay-out.

Crystal Reports (v8)

The use of Crystal Reports to generate reports from other data sources (Excel,
Access) including calculated fields in reports are covered during this three day
course.

A Plus Preparation Course

During this five day course participants are tutored in the contents required to
complete the Comp TIA essentials (602) and technician (602) examinations. Trial
tests and mock exams are provided.